Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect and have collected personal data about you from various sources over the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific applications outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our Website and use our Services. When we use the term "personal data," we refer to information that identifies you, relates to you, describes you, or can be linked to you.

Information that we collect directly from you

Information that you provide directly to us via our Services may include the following: Basic contact details such as your name, address, telephone number, and email address. Order information such as your name, billing address, shipping address, payment confirmation, email address, and telephone number. Account information such as your username, password, and security questions. Shopping information such as the items you view, add to your shopping cart, or add to your wish list. Customer service information including the information you choose to include in communications with us, for example when sending a message via the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information that we collect via cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you open and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who can collect information on our behalf, such as: Companies that support our Website and Services, like Shopify. Our payment processors, who collect payment information (e.g. bank account, credit card or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, to comply with our agreement with you.

When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for the policies or practices of third parties.

How we use your personal data

Delivery of products and services. We use your personal data to provide you with the Services in order to fulfil our agreement with you, including processing your payments, executing your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and enabling the posting of reviews.

Marketing and advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or post, and to show you advertisements for products or services. This may include the use of your personal data to better tailor the Services and advertising on our Website and other websites to you.

Security and fraud prevention. 

We use your personal data to detect, investigate or take action against potential fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We strongly advise you not to share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately.

Communication with you. 

We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, to deliver effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Website. We use Cookies to power and improve our Website and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimise the Services). We may also allow third parties and service providers to use Cookies on our Website to better tailor the services, products, and advertising on our Website and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functionality, to work incorrectly or become unavailable. Furthermore, blocking cookies may not fully prevent how we share information with third parties such as our advertising partners.

How we make personal data public

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes that are subject to this Privacy Policy. Such circumstances may include the following:

With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping). With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements. When you request, ask or otherwise give consent for our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

We do not use or make sensitive personal data public with the aim of inferring characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, this content will be public and accessible to everyone.

We have no control over who has access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you disclose, or for the accuracy, use, or misuse of information you disclose to or receive from third parties.

Third-party websites and links

Our Website may contain links to websites or other online platforms that are operated by third parties. If you follow links to websites that are not affiliated with us or operated by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation regarding its use by us or by a third party. Our inclusion of such links does not imply approval of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the details below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as those terms are defined in applicable legislation).

Security and storage of your information

Be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right to access/knowledge. You may have the right to request access to personal data that we hold about you, including details about how we use and share your information.
• Right to erasure. You may have the right to request that we delete personal data that we hold about you.
• Right to rectification. You may have the right to request that we correct inaccurate personal data that we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer this to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale, sharing, or targeted advertising. You may have the right to instruct us not to "sell" or "share" your personal data or to opt out of the processing of your personal data for purposes that are considered "targeted advertising," as defined in applicable privacy legislation.
• Restriction of processing. You may have the right to ask us to stop or restrict our processing of personal data.
• Withdrawal of consent. When we rely on consent to process your personal data, you may have the right to withdraw that consent.
• Objection. You may have the right to object to our decision if we refuse to process your request. You can do this by responding directly to our refusal.
• Managing communication preferences. We may send you promotional emails, and you can unsubscribe at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

You can exercise any of these rights where indicated on our Website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to the request. In accordance with applicable law, you may designate an authorised representative to submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to challenge our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority (in Belgium: the Data Protection Authority).

International users

Please be aware that we may transfer, store, and process your personal data outside the country where you reside, including the United States. Your personal data may also be processed by staff and external service providers and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognised transfer mechanisms such as the Standard Contractual Clauses of the European Commission, or equivalent contracts issued by the relevant competent authority in the UK, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please contact us via email at privacy@codagex.be or get in touch with us via:

Codagex NV

Zandbergen 105, 2480 Dessel, België
Tel: +32 (0)14 34 74 74
E-mail: info@codagex.be

For the purposes of applicable data protection legislation, we are the data controller of your personal data.

Summary of your rights

When you share personal data that is being processed, you have certain rights related to such processing. In summary, you have the right to:

To gain access to the personal data we process about you. To have any incorrect data rectified. To request the deletion of personal data, but please note that this right does not always apply. If in doubt, please contact us and we will be happy to assist you. To request a restriction on the use of your personal data. In some situations, you may not want us to delete your data, but you may not want us to process your data for specific reasons. To object to certain processing of personal data, for example, if we were to send you a newsletter as an existing customer and you no longer wish to receive that newsletter. In this example, we will always include a link in the newsletter that allows you to unsubscribe from the newsletter. To receive all the data you have provided to us in a universal format. To withdraw the consent you have given us.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA) if you believe that we have not processed your personal data correctly. Please note that we are always willing to discuss any complaints you may have.

If you have any questions about your rights or wish to exercise certain rights, please contact info@codagex.be and we will respond to your request as soon as possible.